Why do you need us?
A----The honest, impartial and professional inspectors lower your risk of receiving defective goods.
B---We will ensure that your commodities are compliant with the mandatory and non-mandatory safety regulations.
C---Perfect testing equipment and after-sales services guarantee your confidence.
D---Consistent customer-centeredness and flexible operations will win more time and space for you.
E---Reduce your business trip expenses and other miscellaneous expenses resulting from goods inspections carried out by yourself.

What happens if the goods arrive and we find that there are quality problems despite an inspection?
QGS is simply a quality assurance company and as such it is our job to report and record what we see and assist our clients in making decisions whether to ship product or not. As we are often not present during loading of containers and we only take a statistical sampling of the total lot we cannot guarantee 100% that the same goods were shipped, nor that the total lot size will meet the quality standards. We are simply there to reduce the possibility of future problems. Additionally there is a human factor involved. We try to get consistency by continuous training. Should it be proven that QGS staff did not notice or document defects, or safety issues during the course of inspections we will refund the value of the inspection, in cases of proven extreme oversight up to ten times this sum. Any concerns that you may have regarding the performance of QGS staff should be brought to our attention immediately so we can start claim investigations which involve checking reference samples, shipment samples and all paperwork relating to the inspection to verify where things went wrong. Then we update our procedures and training to prevent any recurrence.

If there is a QGS inspection, is the factory relieved from its obligation to deliver quality goods?
No action or inspection by QGS relieves the manufacturer from the burden of delivering quality goods or compensating the client for the delivery of poor products. Audits, inspections, loading checks or tests performed by QGS are simply a palette of quality tools at the buyer's disposal to effect more control over the purchasing process and reduce the possibility of errors, misunderstandings, negligence or even fraud. The objective is to create an atmosphere of control which sends a clear message to all parties that correct quality must be produced and shipped. QGS is a facilitator, we are neither a trading company, nor an agent.

How fast can we get a result?
QGS guarantees typed reports to be e-mailed by 18:00 o'clock the Day after the Inspection unless there are unavoidable problems. Normally it is a good practice to ensure the factory finishes production 2 days before loading a container for shipment. Due to poor planning or lack of space, factories may experience difficulties. Often containers arrive the moment the goods are ready. This does not leave much time for inspections or problem solving. Buyers should stipulate a two-day gap in their purchase terms because this allows a Report to be presented to the buyer and shipping decisions to be made without undue time pressure. In the event that the factory is poorly managed and the result must be available as soon as possible, QGS offers a Quick Result Form which is the inspector's handwritten draft faxed from the factory and briefly reviewed by the QGS's Customer Service Executive before forwarding to the client within 2 hours of the inspection being completed.

What is critical defect, major defect and minor defect?
Defects found in inspection are classified into three categories: critical defects, major defects and minor defects:

1) Critical non-conformity (defect):

A non-conformity(defect) which experience and the judgment indicates is likely to result in a hazardous and injurious situation to the user, or makes the product subject to legal seizure, or not comply with any mandatory regulations(standards) or as per the customer's requirements

2) Major non-conformity (defect):

Non-conformity (defect) other than Critical is like to result in failure, or to reduce materially the usability of the unit for its intended purpose, or having an obvious aesthetic non-conformity (defect) which affect the salability of the products and lessens the value or as per the customer's requirements. A major problem will in all probability result in the customer returning the product for exchange or refund thus affecting the customer or product reputation.

3) Minor non-conformity (defect)

Non-conformity (defect) is that not likely to reduce the usability of the product for its intended purpose or is departure from established standards, having little bearing on the effective use of the products. or as per the customer's requirements. A minor problem may give a degree of consumer dissatisfaction. Several Minor problems together may lead to the customer returning the item.